Little Heathens Group

Can I change or cancel my order?

Because we use print-on-demand partners (like Printful and Printify), every item is made just for you after you place your order. This means we can only make changes or cancel an order within 24 hours of it being placed. If you need to update your shipping address, change an item, or cancel, please email us at our support address with your order number as soon as possible. After 24 hours, your order is usually already in production and can’t be altered or cancelled.

What payment methods do you accept?

We accept most major credit and debit cards, as well as popular digital payment methods (such as Apple Pay or Google Pay) depending on your device and location. All payments are processed securely through our checkout provider, and we never see or store your full payment details on our servers.

How long does shipping take?

Each item is made-to-order, so there are two parts to your delivery time: production and shipping. Production usually takes 2–7 business days, depending on the product and current order volume. Once your order ships, most U.S. orders arrive within 3–8 business days. Because we’re in Alaska and use different fulfillment centers, some orders may take a little longer, especially during holidays or severe weather.

You’ll receive an estimated delivery window at checkout and in your order confirmation email.

Do you ship internationally?

Yes, many of our products can be shipped internationally. Our print-on-demand partners have fulfillment centers in several regions, which helps keep shipping times and costs reasonable. Available countries and shipping rates will be shown at checkout. Please note that customs fees, taxes, and import duties (if any) are the buyer’s responsibility and are not included in our prices.

How do I track my order?

As soon as your order ships, you’ll receive an email with a tracking link. You can use that link to see real-time updates from the carrier. If you created an account, you can also log in to view your order history and tracking details there.

If it’s been more than 7 business days since your order and you haven’t seen a tracking email, check your spam or promotions folder, then reach out to us and we’ll resend your tracking info.

Are items made to order?

Yes. Every Little Heathens Ranch item is made-to-order through our print-on-demand partners. When you place an order, your item is printed, embroidered, or sewn specifically for you. This helps us reduce waste, avoid overstocking, and keep our focus on creating designs inspired by ranch life.

Because everything is made-to-order, we don’t keep a large inventory on hand and cannot simply swap sizes or colors the way big-box stores can. Please double-check your size and details before checking out.

What if my item doesn’t fit?

We include detailed sizing charts on our product pages whenever possible, and many apparel items have measurements directly from our print providers (like chest width and length in inches or centimeters). We strongly recommend checking the size guide before you order.

Because your item is made-to-order, we can’t always offer free exchanges for size issues. If something doesn’t fit, reach out to us with your order number and a photo, and we’ll do our best to help with options—which may include a discount on a replacement size. Policies can vary by product, so contact us and we’ll review your specific order.

Do you offer custom designs or personalization?

At this time, our main collection features designs created in-house and inspired by life on Little Heathens Ranch and the Alaska lifestyle. For small customizations or bulk orders (such as ranch names, events, or groups), feel free to contact us with what you have in mind. We’ll let you know if it’s possible with our print-on-demand partners and provide pricing and timelines.

What is your return policy?

Because our products are made-to-order, we don’t operate like a typical big-box retailer with a large warehouse of stock. In general, we can’t accept returns for buyer’s remorse (for example, ordering the wrong size or color) once an item has been printed.

That said, we want you to love your gear. If there’s an issue with your order, reach out to us within 14 days of delivery with your order number and photos, and we’ll review it on a case-by-case basis. In some situations, we may be able to offer a replacement or partial refund.

What if my item arrives damaged, misprinted, or incorrect?

If your order arrives damaged, misprinted, or with the wrong item, that’s on us and our print partners. Please contact us within 14 days of receiving your package with your order number, a brief description of the issue, and clear photos of the product and packing slip.

Once we verify the issue, we’ll arrange a replacement at no extra cost to you, or issue a refund where appropriate, in line with our print-on-demand partner’s policies.

Do I need an account to place an order?

No, you don’t need an account to shop at Little Heathens Ranch. You can check out as a guest using your email address so we can send your order confirmation and tracking details.

Creating an account does make future orders easier—you can save your shipping information, view past orders, and track current ones in one place. Whether you’re a one-time visitor or a regular ranch hand, you’re welcome either way.